Privacy Policy

Introduction

Prestige Homes is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, protect, and share information when you use our property rental services in Chiang Mai, Thailand. We understand that privacy matters to you, and we want you to feel confident about how we manage your data.

By engaging our services or using our website, you consent to the practices described in this policy. If you have questions or concerns about how we handle your information, please contact us at [email protected].

Information We Collect

We collect information necessary to provide our property rental services effectively. This includes:

Personal Information You Provide: When you contact us or use our services, you may provide your name, email address, phone number, current location, budget preferences, housing requirements, and any other details relevant to your property search. If you proceed with renting a property, we may also collect identification documents as required by landlords or Thai rental regulations.

Communication Records: We maintain records of our conversations with you, including emails, phone calls, and messages, to provide consistent service and reference past discussions.

Website Usage Data: When you visit our website, we may collect technical information such as your IP address, browser type, pages viewed, and time spent on our site. This helps us understand how people use our website and improve its functionality.

Cookie Information: We use cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: We use your information to understand your housing needs, present suitable property options, coordinate viewings, facilitate communications with landlords, assist with lease negotiations, and provide any additional services you've requested.

Communication: We contact you to discuss your property search, answer questions, provide updates about properties or our services, and maintain ongoing support during your tenancy if you've chosen services that include this.

Service Improvement: We analyze how our services are used to identify areas for improvement and better serve future clients.

Legal Compliance: We maintain records as required by Thai law and use information to comply with legal obligations.

Information Sharing

We share your information only in specific circumstances:

With Property Owners: When you express interest in a property, we share relevant information with the landlord or property owner to facilitate the rental process. This typically includes your name, contact information, desired move-in date, and any specific requirements.

With Service Providers: We may share information with third-party service providers who assist us in operating our business, such as website hosting, email services, or payment processing. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements: We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include secure storage of physical documents, encrypted digital communications, access controls limiting who can view client information, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Active client information is maintained throughout our service relationship and for a reasonable period afterward to provide ongoing support. Communication records are typically retained for three years for reference and service quality purposes. Information required for legal or regulatory compliance is kept according to applicable retention requirements.

When information is no longer needed, we securely delete or anonymize it.

Your Rights

You have certain rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.

Correction: You can ask us to correct any inaccurate or incomplete information.

Deletion: You can request that we delete your personal information, subject to certain legal obligations that may require us to retain some data.

Objection: You can object to our processing of your information in certain circumstances.

Portability: You can request a copy of your information in a structured, commonly used format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

Your information is primarily stored and processed in Thailand. If you are accessing our services from outside Thailand, please be aware that your information may be transferred to and processed in Thailand, where data protection laws may differ from those in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. For significant changes, we may notify you directly via email or through a notice on our website.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand or other relevant supervisory authority in your jurisdiction.